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Softron Tax

Softron Tax

www.softrontax.com
What is your customer experience with Softron Tax?

Softron Tax Overview

The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.

Based on reviews, created with AI
Rating Distribution

Softron Tax has a 4.3 star rating from 5 customer reviews and consumers are mostly satisfied; see Softron Tax reviews for turnaround and service notes.

Key Takeaways for Future Customers

  • Expect fast turnaround and affordable price level for routine tax preparation.
  • Call ahead for appointments and ask about scope to avoid surprises.

Negative Feedback / Risk Areas

  • Recurring complaints about non‑transparency and unexpected fees, including billing disputes.
  • Several Softron Tax customer complaints cite mistakes in filings and poor customer service.
  • Issues reported with refunds timing and accuracy after filing.

Positive Feedback

Multiple reviewers praise friendly staff, knowledgeable preparers like Amit, quick service, and long‑time recommendations across locations.

View full overview ›

Media from reviews

Softron Tax Refund Review from Ottawa, Ontario
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Show reviews that mention
service detailtook byparveen kaur amazing people excellent service service byparveen byparveen kaur helpful knowledgeable
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Nylan Xip

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Toronto, Ontario

Lovely service

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Great service, friendly people... I've been coming here for over 20 years.

Fast service.

Amazing and Canadian company. They are open all year.

Pros:
  • Amazing service

User's recommendation: Greatest and recommending

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Anonymous
map-marker Guelph, Ontario

Excellent service byparveen kaur

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

Very efficient and helpful knowledgeable friendly explained everything in detail

Took her time and listened to what I had to say

User's recommendation: Highly recommend softron I have been coming here for years

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Richardo Byn

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Highly recommended

I strongly recommend Softron tax Mississauga, especially Amita. She helps me fixed the CRA account of my child.

Preferred solution: None

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Mona H Xpw

Fix ur mistake u made

AI Highlights
  • - Charged $100 and made errors in my tax filing.
  • - Filing status, spouse income, marriage date, and child tax were incorrect; needs corrections.

I did my tax yesterday with you steel Brampton. and she did a lot of mistake and charged me a lot too $ 100 this mistake first of ato I told her I don't know my husband income and she have an option to file my income tax as married couple separately tax income. Not join income

Also I told her I married Feb 27 2020

She put December

Why all this mistake I need u to fix it and calculated all my child tax past of

Married couple as spread income she need to fix it I will not this mistake she did it in porbise

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Anonymous
map-marker Mississauga, Ontario

Never go there

AI Highlights
  • - Pathetic behavior and rude service.
  • - The staff member was arrogant and stubborn, did not listen, and said the appointment could be done elsewhere.

Pathetic behaviour . Very rude dealing. The lady os very arrogant and stubborn she gave appointment and then said you can go and get it done from anywhere i cannot do anything.did not even listen the situation properly

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Anonymous
map-marker Toronto, Ontario

Excellent tax information from Amit Patel

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AI Highlights
  • - Met Mr. Amit Patel at softrontax; he filed my husband's tax in 5 minutes.
  • - He also helped with other concerns; I would refer him to friends.

Met with Mr. Amit Patel at softrontax in centrepoint mall and had a very good and productive meeting with him.

He filed my husband's tax within 5 minutes and also helped us out with other concerns very diligently. Would definitely refer him to my friends.

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Nilima P Gxf

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Great experience. Cooperative and great service. Easy to get appointment. Amit Patel filed my tax returns. Thorough gentle man. I can refer my friends too.

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I filed my tax return from this company. Amit Patel did excellent job.

Reason of review:
Good customer service
View full review
Anonymous

Hire a HITMAN to kill these bastards

they robbed poor women's money and filed poorly

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Anonymous

Friendly people

Very friendly good service great job.

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Cydney J
map-marker Brampton, Ontario

Tax Preparation for 2017 - Brampton

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AI Highlights
  • - Charged $339 for a simple 2017 return; $85 expected.
  • - No notice of higher costs; only a $39 discount.
  • - Seeks $200 compensation or future credit.

I am writing this today to express my disappointment in the amount I had to pay Softron in Brampton, for services rendered in the preparation and filing of my 2017 tax return.

As a loyal client for the past 7 - 8 years, I find your expertise and knowledge commendable, which is why I have been using your services. However, on Wednesday, April 4, 2018, I had my taxes done and very much to my surprise at the completion, I was presented with an invoice for $339.00, one, I might add that was quickly printed off in an adjacent area. I just about fell off my chair, as I was expecting to pay about $85.00. I even brought a coupon with me for a $5.00 discount.

This was a straight forward tax return. Nothing complicated about this. I was asked if I had sold any property in 2017, for which I responded yes, and I had already checked with my bank manager to ensure I was not involved in capital gains as the property was my primary residence. To add insult to injury, at no time was I made aware that this years" tax return would cost a significant amount more. I was quickly offered a $39 discount.

My question is "Does Softron just make up amounts randomly for services rendered.? Of course I paid by debit, as I felt I had no choice.

I did some research and have learned that the competition in Brampton charges between $45.00 and $90.00 for my tax return.

So Softron...what gives? I expect to be compensated $200.00 or credited that amount for future returns, if you want to continue or business relationship.

Please contact me at your earliest convenience in writing so we can come to a mutually acceptable resolution to this problem.

My e-mail address is cyd6@***.ca.

Thank you for your attention to this matter.

Most sincerely,

(Ms.) Cyd Mann

Loss:
$200
Cons:
  • Transperancy
  • Being blindsided by the cost of a routine tax return
Reason of review:
Pricing issue

Preferred solution: Let the company propose a solution

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Mohamed M Nzq
map-marker Mississauga, Ontario

Highly recommend

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Most trusted tax firm in Ontario

Reason of review:
Good customer service
View full review
Tomas Jzw
map-marker Newmarket, Ontario

Softron tax Newmarket

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AI Highlights
  • - Softron Newmarket office has great staff.
  • - Sam the manager reviewed documents to ensure no receipt was missing.
  • - There was a quick response.

Softron Newmarket office has very amazing staff. Sam the manager reviewed all the documents to make sure its all properly done and no receipt is missing.

Very quick response and I dont have to wait long time. I would recommend this office to anyone who wants to get

Reason of review:
Good customer service
View full review
Anonymous
map-marker Toronto, Ontario

Satisfaction

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AI Highlights
  • - Used Softron for years.
  • - Amit Patel at Centrepoint eased tax prep, his advice benefited me financially, and I continue to use it after moving away.

I have used the expertise of Softron for several years now. Amit Patel at Centrepoint has taken all the headache of tax preparation away and I have benefited financially from his advice. He has a fantastic memory and I continue to use his expert advice even though I have moved away from this area.

Reason of review:
Good customer service
View full review

Tax Expert Talks

New Tax Season: What Are The Key Changes?

New Tax Season: What Are The Key Changes?

How to file your taxes? What tax software to use? What’s changed in the tax law? To help you prepare for tax filing season, Pissed Consumer interviewed Jerry Zeigler. Watch his expert tips on tax preparation. Find out how to avoid tax filing mistakes, tax scams, and make the most value of your returns.

Read full article
Jerry Zeigler
Jerry Zeigler

Jerry Zeigler is an AFC, an Enrolled Agent, and SaverLife financial coach. He has been in the tax field since 2011.

Anonymous
map-marker Mississauga, Ontario

Horrible Non-trsperent and cheating

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AI Highlights
  • - The tax office isn't transparent.
  • - They add or remove items in returns without consent.
  • - They charge you at the end.

Hi We Becareful with this tax office. They are not trasperant.

If you go there for enquiry, they do something add or remove in the tax returens without your consent and charge you at the end. Their aim is to extract money if any cutomer incase go and contact them.

Be vigilant. Thanks {{Redacted}}

Loss:
$135
Cons:
  • Transperancy
Reason of review:
Problems with payment

Preferred solution: Full refund

View full review
Anonymous
map-marker Oakville, Ontario

Softron Tax Tax Refund Review

Had my taxes done almost 6 weeks they *** up big time cost me $90 was told wrong amount refund and haven't received anything they blame it on the government been with them for 10yrs never going back

Reason of review:
Order processing issue
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Anonymous
map-marker Brantford, Ontario

Softron Tax Services Review

Very very bad service at the softron location on hurontario,they staff there is just rude and the charge way too much to do your taxes when ask why you paying so much they cant give u a valid reason ,people stay away dont go there please please,we had to pay $175.00 for couple and a child ,so bad service

Reason of review:
Pricing issue
View full review

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